Refund Policy

At Prorganiq, customer satisfaction is important to us. We stand behind the quality of our products and want you to feel confident when shopping with us. That’s why we offer a 60-day money-back guarantee on eligible purchases.

 

Please read the policy below for full details.

60-Day Money-Back Guarantee

We offer a 60-day refund window starting from the date your order is delivered.

 

If you are not satisfied with your purchase for any reason, you may request a refund within 60 days, even if the bottles have been opened or partially used.

 

Our goal is to make your experience with Prorganiq risk-free and transparent.

Eligibility for Refunds

You may be eligible for a refund if:

 

  • You are not satisfied with the product

  • The product does not meet your expectations

  • The product was damaged during transit

  • The product was not delivered due to verified shipping issues

To be eligible, you must:

 

  • Contact us within 60 days of delivery

  • Provide your order number and proof of purchase

Undelivered or Lost Orders

If your order is not delivered due to confirmed shipping issues, we will offer a full refund or replacement at no additional cost.

 

Please note:

 

  • Shipping issues must be verified using carrier tracking information.

  • Refunds for undelivered orders will be processed only after the carrier confirms the delivery failure.

How to Request a Refund

To initiate a refund request, please contact our support team with the following details:

 

  • Order number

  • Email address used at checkout

  • Brief reason for the refund request

📧 Email: support@prorganiqnutrition.com

Our team will review your request and respond within 1–3 business days.

Refund Processing

Once your refund is approved:

 

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

Shipping fees (if any) are non-refundable, unless the refund is due to a shipping error on our part.

⚠️ Abuse, Fraud & Policy Protection (IMPORTANT)

To protect our customers and our business from misuse or fraudulent activity, Prorganiq reserves the right to:

 

  • Limit refunds for excessive or repeat refund requests

  • Deny refund requests that appear to be abusive, fraudulent, or suspicious

  • Require additional verification for high-value or multiple orders

  • Refuse refunds for accounts linked to repeated chargebacks or policy abuse

This policy helps ensure fairness for all customers.

Chargebacks & Disputes

We encourage customers to contact us directly before filing a chargeback or payment dispute.

 

Unresolved chargebacks may result in:

 

  • Suspension of future purchases

  • Account restrictions

We are always happy to assist and resolve issues directly whenever possible.

Non-Refundable Situations

Refunds may not be granted in the following cases:

 

  • Requests made after 60 days from delivery

  • Orders placed using unauthorized payment methods

  • Refund claims without valid order details

  • Orders suspected of fraud or misuse

Changes to This Policy

Prorganiq reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page.

Need Help?

If you have questions about refunds, returns, or your order, our support team is here to help.

 

Email: support@prorganiqnutrition.com

Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (EST)